ISBN: 9780471402411
Paperback: 208 pages
Publisher: Wiley (2002)
Condition: New
List Price: RM107.80
Price: RM97.00
You Save: RM10.80 (10%)
Product Description
Restaurant Service Basics takes a practical approach to service training. It discusses different types of service, including French, American, English, Russian, family-style, banquet, and more. With clear, step-by-step instructions, it demonstrates the technical skills associated with American service. It shows restaurant professionals and trainees the proper ways to:
* Greet and seat guests
* Take orders and answer questions
* Serve food and beverages, and time the meal
* Present the check and accept payment
* Respond to emergency situations, such as power outages and guest injury
* Use the computer system to support service
* Serve alcoholic beverages
Supplemented with helpful photos and drawings that illustrate everything from napkin folding to taking orders by computer, Restaurant Service Basics gives servers the knowledge and skills they need to satisfy customers, increase gratuities, and develop a faithful clientele that keeps coming back for more.
